top of page

FAQ

Disclaimer:

East Coast Knuckles, its employees nor associated companies assumes no responsibility for injury, damage or loss incurred by use of any merchandise sold on this site. Compliance to local , state and federal laws and/or statutes is the responsibility of the purchaser. merchandise will not be sold to individuals under the age of 18. Purchase of merchandise from East Coast Knuckles implies agreement to the above statements by purchaser. East Coast Knuckles Does Not condone any type of violence with the use of any of merchandise purchased from our store. Items on this site are collectibles and not intended for violence.

 

Payment:​

East Coast Knuckles accepts all forms of credit card payments. 

 

Shipping:

We want to deliver your items in the best condition possible!


East Coast Knuckles uses USPS with tracking. UPS & FedEx are available upon request. You will be contacted with the additional shipping charges.  We will not ship your order until you have approved the upgraded shipping charges.

We ship to the continental United States, Alaska, and Hawaii.
There are additional charges for packages going to Alaska and Hawaii.  You will be contacted with the additional shipping charges.  We will not ship your order until you have approved the shipping charges.

Orders are processed and your selections are shipped within  1-2 business days of ordering.

​

Privacy Policy:

When you visit our site, we may collect non-personally identifiable information from you. Through the use of computer "cookies" we collect data, such as your IP address, browser type, domain name, and specific web pages through which you click. This data is collected automatically and used in aggregate to help us look for trends so that we can improve our website and your EastCoastKnuckles.com experience. Additional information regarding computer cookies and how to disable them is described below.

When you purchase items from EastCoastKnuckles.com we will ask you to voluntarily provide certain personally identifiable information, such as your name, address, telephone number, e-mail address, and credit card information. We need this information to process and fulfill your order and notify you of order status.

​Returns & Refunds:

YOUR SATISFACTION IS OUR GOAL! If you are not completely satisfied with your purchase, simply contact us within 7 days of your invoice date for a no hassle exchange or return.

Please follow these instructions to qualify for a return or exchange: 1) Send an email request to ECKBRASS@gmail.com  with the following information:

  • Full Name

  • Phone Number

  • Email Address

  • Order Number

  • Name of the product you are returning

  • Reason for the return

NOTE: To expedite your return request, please be sure to include all information above in your email. Otherwise, your refund/exchange could be delayed. Within 2 business days, a Customer Service representative will email you instructions for returning your item.

Return Conditions:

  1. Request for returning an item must be submitted within 7 days of the invoice date.

  2. Upon receiving your email request for a Return or Exchange, a Customer Service Representative will email you return instructions with the address on where you need to ship your item back to.

  3. Except in the case of a manufacturer's defect, return shipping charges are not refundable and initial shipping fees are not refundable.

  4. All return items must be in "unused /resellable condition to qualify for a return or exchange.

  5. Once we receive your returned item, it will be examined to determine if it is in re-sellable condition. Please allow up to 3 business days for inspection and processing of the returned item.

  6. If the item is re-sellable, a refund will be issued to your credit card (minus the original shipping fees) within 7-10 days of receiving your returned item.

  7. If the item is found not to be in re-sellable condition, a Customer Service Representative will contact you to notify you of the inspection. Items that are not re-sellable will be shipped back to you, at your request.

** Note about "re-sellable condition":  Items must be clean, undamaged and returned in the original packaging. Items displaying excessive wear are not eligible for a refund.
Return Procedures:
To prevent any delays in your refund or exchange, please follow these instructions:

  1. Returns must include a copy of the original invoice with the "Reason for Return" written on the invoice.

  2. Returns must include all components of the original manufacturers' package.

  3. For your protection, we strongly suggest you insure your package for shipment. Swords, Knives, and Daggers cannot be responsible for returned packages that are lost in the mail.

If you have any questions or would like to check the status of a return, please email us at ECKBRASS@gmail.com

Defective Merchandise:
Every effort is made to ensure that you receive products free from manufacturer's defects. However, if you receive a product that is defective, you must report this problem within 3 days of receipt using the notification procedure outlined above.

 

 

bottom of page